What does Hi Tech Albums charge for shipping?
Continental USA: $17 per order flat rate
Alaska and Hawaii: Rates vary by weight
Canada: $35 per order flat rate
Will Hi Tech Albums combine shipping if I am placing more than one order?
In most cases it is impractical to hold orders so they may ship with other orders even if they are placed at the same time. Contact our Customer Service department at +15163054052 or online chat if you have special circumstances.
Can Hi Tech Albums drop ship directly to my client?
Yes. For drop ship addresses in the USA and Canada, the appropriate shipping rate will apply. In addition, a $5 drop ship surcharge may be applied. Drop shipments must be signed for by the addressee. If the UPS driver is unable to obtain a signature, he/she will leave a door tag for the recipient letting them know they will attempt the delivery again, or that the recipient may contact UPS and arrange to pick the package up at a UPS facility. No invoice or receipts showing what the photographer paid for the album are ever included with Hi Tech Albums orders.
How can I track my shipments?
You will be notified by email upon shipment of all your orders. Included in your notification will be the UPS tracking number for up-to-the-minute tracking once the package is picked up from our location (which may be an hour or two after you receive the tracking information).
Do I have to sign for shipments to my studio?
Not generally. Shipments going to your business whether that address is an actual business location or a residence will ship with no signature required. If the UPS driver cannot deliver a package to someone at the address and he/she determines it is not safe or practical to leave a package unattended, he/she may leave a door tag for the recipient letting them know the delivery will be attempted again, or that the recipient may contact UPS and arrange to pick up the package at a UPS facility.
What if my package is lost or damaged?
Contact our Customer Service department as soon as possible at +15163054052 if you or your client does not receive their package or it arrives damaged. For damaged shipments, please keep any packaging and cartons as they may be required for a claim.
Can Hi Tech Albums ship my packages with another carrier or use another account number to ship my packages?
UPS is our exclusive but we can use any other shipping partner if required by the customer.